Return & Refund Policy
Easy Returns, Worry-Free Shopping β¨
At Eoiinagvβ’, we want you to feel confident with every purchase. If something is not quite right, our return and refund policy is designed to make the process simple, fair, and clear.
1. Return Window
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the item should be:
β Unused and in its original condition
β Returned with original packaging, tags, or accessories if included
β Accompanied by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by the customer, or missing required packaging may not be accepted.
2. How to Start a Return
To request a return, please contact us first at:
Once your request is reviewed and approved, we will provide return instructions and, when applicable, a return shipping label.
Please note: Items sent back without prior approval may not be processed.
3. Damaged, Defective, or Wrong Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and offer a suitable solution, such as a replacement or refund. π¦
4. Items That Cannot Be Returned
For safety and processing reasons, some items may not be eligible for return, including:
β Perishable goods
β Customized or personalized products
β Gift cards
β Final sale or promotional items
If you are unsure whether your item can be returned, please contact us before sending it back.
5. Exchanges
For the fastest exchange process, we recommend returning the original item first and then placing a new order for the replacement product.
This helps ensure the item you want is available and can be processed without delay.
6. EU Customer Return Rights
For orders shipped to the European Union, customers may cancel or return eligible items within 14 days for any reason.
Returned items must be unused, in original condition, and include original packaging and proof of purchase.
This right is provided in addition to our standard 30-day return policy.
7. Refund Processing
After we receive and inspect your returned item, we will notify you of the refund status.
If approved:
β Refunds will be issued to the original payment method
β Please allow up to 10 business days for processing
β Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed after your refund approval, please contact us at:
Our Commitment
Eoiinagvβ’ is committed to making returns clear, convenient, and customer-friendly β because your satisfaction matters to us. π